The Absence of "Press 1 for..."
Workstations, Servers and other types of equipments are like children in many ways: you will have to monitor their actions, manage energy intakes and ambient temperatures, clean up debris and archive the uncommonly used, give checkups and remedies if unhealthy, add new abilities and upgrade the deprecated, etc. Cirlare understands that support is essential to any infrastructure simple or complex. Even more importantly, Cirlare believes in preventing the problem from occurring in the first place. Every one of our service solutions are based on the principle of availability.
When you call us, there will not be any "press one" or "say support" prompts to delay you. We kept our phone system old fashioned without any computerized greeting because we simply believe that it works better. As of the end of 2007, we have a 100% client satisfaction rate simply because we were there when needed. Out of the 27 times from the whole year (yes, we actually logged that) that our clients had to leave a message due to an incident, they were all returned within 3 hours. Email seems popular today but we urge our clients to contact us by phone because it is the most reliable method of instant communication. As a tradition, we have kept our support hours at 24 hours a day, 7 days a week, so rest assured, with Cirlare you are covered.
